Privacy Policy

Infoskaters Technologies Pvt. Ltd. ("Infoskaters", "we", "our", or "us") provides customer relationship management (CRM), marketing automation, lead management, sales tracking, analytics, reporting, communication, artificial intelligence features, websites, mobile applications and related software services ("Services"). This Privacy Policy explains how we collect, use, store, disclose and protect information when you use our Services.

1. Scope

This policy applies to our website, CRM platform, client portal, mobile applications, APIs and integrations including Meta, Facebook, Instagram, Google, WhatsApp Business and other third-party services connected by our clients.

2. Data Controller and Data Processor

Infoskaters acts as a Data Controller for information relating to our own customers, billing, support and account management.

For information stored inside our CRM by our clients, Infoskaters acts as a Data Processor. Our clients remain the owners and controllers of their customer data.

3. Information We Collect

Account Information

Name
Company name
Email address
Phone number
Billing information
Login credentials

CRM Data

Clients may store business information including leads, customers, contacts, notes, tasks, opportunities, communications, documents, orders, invoices, payments and other business records.

Automatically Collected Information

IP address
Browser and device information
Operating system
Session identifiers
Usage statistics
Error logs
Cookies

4. Meta Platform Data

When authorized by a client, our CRM may access Meta Platform data through official Meta APIs.

This may include:

Facebook Lead Ads leads
Lead form responses
Facebook Page information
Instagram Business account information
Advertising campaigns
Campaign insights
Performance metrics
Account identifiers required for synchronization

We use Meta Platform Data only to:

Import leads into the CRM
Assign leads to team members
Track sales activities
Generate dashboards and reports
Measure campaign performance
Calculate marketing ROI
Automate client workflows

We do not sell Meta Platform Data, use it for unrelated advertising, or share it with third parties except where required to provide the Services or comply with law.

Clients may disconnect their Meta account at any time. Once disconnected, no new Meta data will be synchronized.

5. Google Services

When authorized by a client, our CRM may integrate with Google services including:

Google Ads
Google Analytics
Google Search Console
Google Business Profile
Google OAuth

Google data is used only for:

Campaign reporting
Lead attribution
Conversion tracking
Marketing analytics
Business insights

We do not use Google API data for purposes unrelated to providing the Services.

6. WhatsApp Business

If connected by the client, we may process business communication information such as phone numbers, message content, delivery status and conversation history solely to provide messaging functionality.

7. AI Features

Our platform may provide AI-powered features such as content generation, summaries, recommendations and workflow automation. Information submitted to AI features is processed only to generate requested outputs. We do not use client CRM data to train publicly available AI models unless explicitly agreed by the client.

8. Cookies

We use essential, functional, analytics and security cookies to operate the Services, maintain sessions, remember preferences and improve security.

9. How We Use Information

Provide and maintain the Services
Synchronize leads and marketing data
Generate reports and dashboards
Provide customer support
Process subscriptions and invoices
Secure the platform
Prevent fraud
Comply with legal obligations

10. Client Data Ownership

All CRM data remains the property of our clients. Infoskaters does not claim ownership of client data and processes such data only to provide the requested Services.

11. Sharing of Information

We do not sell personal information. Information may be shared only with authorized users, trusted service providers, connected third-party platforms requested by the client, or where required by law.

12. Security

We implement commercially reasonable safeguards including HTTPS/TLS encryption, password hashing, authentication controls, role-based permissions, audit logs, secure hosting infrastructure, monitoring and backups. No system can guarantee absolute security.

13. Data Retention

We retain information only as long as necessary to provide the Services, satisfy legal obligations or fulfill contractual requirements. Clients may request export or deletion of their data where applicable.

14. International Transfers

Your information may be processed or stored in countries where our infrastructure or service providers operate.

15. Your Rights

Depending on applicable law, you may have rights to access, update, correct, delete, restrict processing, object to processing or request a copy of your personal information. Requests relating to CRM data should generally be directed to the organization that collected the data.

16. Third-Party Services

Our Services may integrate with third-party providers including Meta, Google, WhatsApp Business Platform, Microsoft, payment gateways, email providers, automation platforms and other services selected by our clients. Each provider maintains its own privacy policy.

17. Children's Privacy

Our Services are intended for businesses and are not directed to children under 18 years of age.

18. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date.

19. Contact

Infoskaters Technologies Pvt. Ltd.
Email: hello@infoskaters.com